Last updated: 18 August 2026
Tube Alerter sends email alerts when the lines you have selected are disrupted. This page sets out what data that involves, what we do with it, and what you can ask us to do about it.
Your rights, and how to use them
You do not need to give a reason for any of these, and there is no charge.
| Right | How to use it |
|---|---|
| Withdraw consent | Use the unsubscribe link at the foot of any alert and confirm on the page that follows. Alerts stop and your record is deleted. |
| Erasure | Unsubscribing does this. You can also ask us by email. |
| Rectification | Lines, times, days, stations and severity are all editable on the manage page linked from every email. Email us about anything you cannot change there. |
| Access | Ask us for a copy of what we hold about you. |
| Portability | Ask us and we will provide your subscription data in a structured, machine-readable format. |
| Objection and restriction | You can object to processing carried out on the legitimate interests basis set out below, and ask us to restrict processing while a question of accuracy or lawfulness is resolved. |
All of these go to info@tubenotifications.co.uk. The statutory deadline for a reply is one calendar month. We may first verify that you control the address concerned, so that these rights cannot be used to reach someone else's data.
What we hold, and why
| Data | Purpose | Lawful basis | Retention |
|---|---|---|---|
| Email address | Delivering alerts, and identifying your record when you change or delete it | Consent | Until you unsubscribe |
| Selected lines | Determining whether a disruption is relevant to you | Consent | Until you unsubscribe |
| Days, times and severity threshold | Restricting alerts to the periods and severity levels you have chosen | Consent | Until you unsubscribe |
| Home and work stations (optional) | Inferring your likely route so that alerts which do not affect it can be withheld | Consent | Until you remove them or unsubscribe |
| IP address and timestamp at signup, edit and unsubscribe | Detecting automated abuse and preventing bulk signup of addresses without their owners' knowledge | Legitimate interests | Three months |
| Record of alerts already sent to you | Preventing the same disruption being sent twice | Consent | One year |
That is the complete set. We do not ask for a name, phone number, postal address or date of birth, and the service is free, so there are no payment details. We do not track your location. Stations you enter are points on a map and do not tell us whether you travelled.
Consent is given when you complete the signup form and confirm your email address, and can be withdrawn at any time by unsubscribing. For the one item processed on the basis of legitimate interests, we have balanced that interest against your rights: the data is limited, it is deleted after three months, and it is not used to build any profile of you.
We also keep a long-term record of how the network itself performed, meaning which lines were disrupted, when, and for how long. This is the basis of our reliability dashboards and published analysis and is retained indefinitely. It contains no personal data.
What we do not do
We do not send marketing. We do not sell, rent or exchange your email address, and the site carries no advertising. We do not email you about anything other than transport disruption and your own subscription. We do not profile you, and your subscription record is not linked to what you read on the site.
Who else handles your data
Brevo delivers the alert emails and receives your address and the content of each message for that purpose. It may not use either for anything else. Brevo operates from the European Union.
The site and its database run on rented cloud infrastructure located in the United Kingdom. The provider supplies the servers and does not access the contents of the database.
Google Analytics records which pages are viewed and where visitors arrive from. It is not connected to your subscription record and cannot attribute a page view to a subscriber.
We read public service status feeds published by Transport for London and by the national rail data services. No personal data is sent to them.
We will disclose data where the law requires it, and will tell you unless we are prohibited from doing so.
Cookies and analytics
The site sets the cookies required for it to function, such as retaining state while you edit your settings. Google Analytics sets cookies to count visits. There is no advertising on the site, and therefore no advertising cookies, tracking pixels, cross-site tracking or social media trackers.
Unsubscribing
Every alert email carries an unsubscribe link. Following it and confirming deletes your record, including your email address, stations and settings. It is not moved to a suppression list, marked inactive, or retained in a backup for later removal. You can also ask us to do it by email.
The confirmation step exists because corporate email filters open links automatically to check them. Without it, those scanners would unsubscribe people who had not asked to leave.
Security
Traffic between your browser and the site is encrypted in transit. The database is not reachable from the public internet other than through the application, is kept patched, and is accessible only to those operating the service. The signup and unsubscribe endpoints are throttled against automated abuse.
No transmission over the internet can be guaranteed secure, and we do not claim otherwise.
Complaints
If you are unhappy with how your data has been handled, you can raise it with us at info@tubenotifications.co.uk. You are also entitled to complain to the Information Commissioner's Office, the UK regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. You do not have to contact us first.
Who we are, and changes to this page
Tube Alerter is an independent service operated from the United Kingdom and is not connected to Transport for London. The operator of the service is the data controller for the processing described above and can be reached at the address below.
This page is revised when the service or the law changes, and the date at the top is updated accordingly. Where a change materially affects how your data is handled, subscribers will be notified by email.
Email: info@tubenotifications.co.uk
Website: tubenotifications.co.uk